You'll want to remove as much bloatware from your PC in order to optimize your system and make sure minimal unnecessary background processes are running. Background process can take up valuable CPU resources from Motive and cause frame drops while running your camera system.
There are many external resources in order to remove unused apps and halt unnecessary background processes, so they will not be covered within the scope of this page.
As a general rule for all OptiTrack camera systems, you'll want to disable all Windows firewalls and either disable or remove any Antivirus software. If firewalls and Antivirus software is enabled, this will cause frame drops while running your camera system.
In order for Motive to run above other processes, you'll need to change the Priority of Motive.exe to High.
Right Click on the Motive shortcut from your Desktop
In the Target: text field enter the below path, this will allow Motive to run at High Priority that will persist from closing and reopening Motive.
C:\Windows\System32\cmd.exe /C start "" /high "C:\Program Files\OptiTrack\Motive\Motive.exe"
Please refrain from setting the priority to Realtime. If Realtime is selected, this can cause loss of input control (mouse, keyboard, etc.) since Windows can prioritize Motive above input processes.
If you're running a system with a CPU with a lower core count, you may need to disable Motive from running on a couple of cores. This will help stabilize the overall system and free up some cores for other Windows required processes.
From the Task Manager, navigate to the Details tab and right click on Motive.exe
Select Set Affinity
From this window, uncheck the cores you wish to disallow Motive.exe to run on.
Click OK
Please note that you should only ever disable 2 cores or less to insure Motive still runs smoothly.
We recommend that you start with only one core and work your way up to two if you're still experiencing frame drop issues with your camera system.
The settings below are generally for larger camera setups and Prime Color camera setups. Typically, smaller systems will not need to use the settings below. When in doubt, please reach out to our Support team.
In most cases your switch settings will not be required to be altered. However, if your switch has built in Storm Control, you'll want to disable this feature.
Your Network Interface Card has a few settings that can change in order to optimize your system.
To navigate to the camera network's NIC:
Open Windows Settings
Select Ethernet from the navigation sidebar
Under Related settings select Change adapter options
From the Network Connections pop up window, right click on your NIC and select Properites
Select the Configure... button and navigate to the Advanced tab
For the Speed and Duplex property, you'll want to change this to the highest throughput of your NIC. If you have a 10Gbps NIC, you'll want to make sure that 10Gbps Full Duplex is selected. This property allows the NIC to operate at it's full range. If this setting is not altered to Full, Windows has the tendency to throttle the NIC throughput causing a 10Gbps NIC to only be sending data at 2Gbps.
Interrupt Moderation allows the NIC to moderate interrupts. When there is a significant amount of data being uplinked to Motive, this can cause more interrupts to occur thus hindering the system performance. You'll want to Disable this property.
After the above properties have been applied, the NIC will need to go through a reboot process. This process is automatic, however, it will make it appear that your camera network is down for a few minutes. This is normal and once the NIC is rebooted, should begin to work as expected.
Although not recommended, you may use a laptop PC to run a larger or Prime Color Camera system. When using a laptop PC, you'll need to use an external network adapter for. The above settings will typically not apply to these types of adapters, so no properties will need to changed.
It is important to use a Thunderbolt port adapter with corresponding Thunderbolt ports on your laptop as opposed to a standard USB-C adapters/ports.
