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v2.3
v2.3
  • OptiTrack Support Documentation
  • WHAT'S NEW
    • Unreal Engine: OptiTrack InCamera VFX
  • QUICK START GUIDES
    • Quick Start Guide: Getting Started
    • Quick Start Guide: Precision Capture
    • Quick Start Guide: Tutorial Videos
    • Quick Start Guide: Prime Color Setup
    • Quick Start Guide: Active Marker Tracking
    • Quick Start Guide: Outdoor Tracking Setup
  • HARDWARE
    • Cameras
      • Ethernet Cameras
        • PrimeX 41
        • PrimeX 22
        • PrimeX 13
        • PrimeX 13W
        • SlimX 13
        • Prime Color
      • USB Cameras
        • Slim 3U
        • Flex 13
        • Flex 3
        • Duo 3
        • Trio 3
        • Duo 3 and Trio 3 Setup
        • Adjusting Global Origin for Tracking Bars
    • Prepare Setup Area
    • Camera Mount Structures
    • Camera Placement
    • Camera Network Setup
    • Aiming and Focusing
    • Camera Status Indicators
  • MOTIVE
    • Installation and Activation
    • Motive Basics
    • Calibration
      • Continuous Calibration
      • Calibration Squares
    • Markers
    • Assets
      • Gizmo Tool: Translate, Rotate, and Scale
    • Rigid Body Tracking
      • Aligning Rigid Body Pivot Point with a Replicated 3D Model
    • Skeleton Tracking
    • Data Recording
      • Data Types
    • Labeling
    • Data Editing
    • Data Export
      • Data Export: BVH
      • Data Export: C3D
      • Data Export: CSV
      • Data Export: FBX
      • Data Export: TRC
    • Data Streaming
    • Camera Video Types
    • Audio Recording
    • Motive HotKeys
    • Measurement Probe Kit Guide
    • Motive Batch Processor
    • Reconstruction and 2D Mode
    • Tracking Bar Coordinate System
      • Transforming Coordinate System: Global to Local
  • MOTIVE UI PANES
    • Application Settings
      • Settings: Live Reconstruction
      • Settings: General
      • Settings: Views
      • Settings: Assets
        • Skeletons
        • Rigid Body
      • Settings: Camera
    • Mouse and Keyboard
    • Assets Pane
    • Builder Pane
    • Calibration Pane
    • Control Deck
    • Data Pane
    • Data Streaming Pane
    • Devices Pane
    • Edit Tools Pane
    • Graph View Pane
    • Info Pane
    • Labels Pane
    • Log Pane
    • Marker Sets Pane
      • Marker Name XML Files
    • Measurement Pane
    • Probe Pane
    • Properties Pane
      • Properties Pane: Camera
      • Properties Pane: Force Plates
      • Properties Pane: NI-DAQ
      • Properties Pane: OptiHub2
      • Properties Pane: Rigid Body
      • Properties Pane: Skeleton
      • Properties Pane: Take
      • Properties Pane: eSync2
    • Reference View pane
    • Status Panel
    • Toolbar/Command Bar
    • Viewport
  • PLUGINS
    • OptiTrack Unreal Engine Plugin
      • Unreal Engine: OptiTrack Live Link Plugin
      • Unreal Engine: OptiTrack Streaming Client Plugin
      • Unreal Engine: HMD Setup
      • Unreal Engine: MotionBuilder Workflow
      • Unreal Engine VCS Inputs
    • OptiTrack Unity Plugin
      • Unity: HMD Setup
    • OptiTrack OpenVR Driver
    • Autodesk Maya
      • Autodesk Maya: OptiTrack Insight VCS Plugin
    • Autodesk MotionBuilder
      • Autodesk MotionBuilder Plugin
      • Autodesk MotionBuilder: OptiTrack Skeleton Plugin
      • Autodesk MotionBuilder: OptiTrack Optical Plugin
      • Autodesk MotionBuilder: OptiTrack Insight VCS Plugin
      • Autodesk MotionBuilder: Timecode Data
    • OptiTrack Peripheral API
    • External Plugins
      • Houdini 19 Integration
  • ACTIVE COMPONENTS
    • Active Components Hardware
      • Active Puck
      • CinePuck
      • BaseStation
      • Information for Assembling the Active Tags
      • Manus Glove Setup
    • Configuration
      • Active Batch Programmer
      • Active Hardware Configuration: PuTTY
      • Active Component Firmware Compatibility
    • Active Marker Tracking
      • Active Finger Marker Set
      • Active Marker Tracking: IMU Setup
  • SYNCHRONIZATION
    • Synchronization Hardware
      • External Device Sync Guide: eSync 2
      • External Device Sync Guide: OptiHub2
    • Synchronization Setup
    • OptiTrack Timecode
  • VIRTUAL PRODUCTION
    • Unreal Engine: OptiTrack InCamera VFX
    • Entertainment Marker Sets
    • PrimeX 41
  • MOVEMENT SCIENCES
    • Movement Sciences Hardware
      • General Motive Force Plate Setup
      • AMTI Force Plate Setup
      • Bertec Force Plate Setup
      • Kistler Force Plate Setup
      • Delsys EMG Setup
      • NI-DAQ Setup
      • Multiple Device Setup
      • Prime Color Setup
    • Movement Sciences Marker Sets
      • Biomechanics Marker Sets
      • Biomech (57)
      • Rizzoli Marker Sets
    • For Visual3D Users
  • VIRTUAL REALITY
    • VR Plugins
      • VR Unreal Engine
        • OptiTrack Unreal Engine Plugin
        • Unreal Engine: OptiTrack Live Link Plugin
        • Unreal Engine: OptiTrack Streaming Client Plugin
        • Unreal Engine VCS Inputs
      • VR Unity
        • OptiTrack Unity Plugin
      • VR OpenVR
        • OptiTrack OpenVR Driver
    • VR HMD Setup
      • Unreal Engine: HMD Setup
      • Unity: HMD Setup
      • Manually Calibrating the HMD Pivot Point
      • Sync Configuration with an HTC Vive System
    • Navigation Controller Guide
    • SlimX 13
    • Active Marker Tracking
      • Active Finger Marker Set
      • Active Marker Tracking: IMU Setup
    • Synchronization Hardware
      • External Device Sync Guide: eSync 2
      • External Device Sync Guide: OptiHub2
  • ANIMATION
    • Autodesk Maya
      • Autodesk Maya: OptiTrack Insight VCS Plugin
    • Autodesk MotionBuilder
      • Autodesk MotionBuilder Plugin
      • Autodesk MotionBuilder: OptiTrack Skeleton Plugin
      • Autodesk MotionBuilder: OptiTrack Optical Plugin
      • Autodesk MotionBuilder: OptiTrack Insight VCS Plugin
      • Autodesk MotionBuilder: Timecode Data
  • ROBOTICS
    • PrimeX 22
    • Outdoor Tracking Setup
  • DEVELOPER TOOLS
    • Developer Tools Overview
    • NatNet SDK
      • NatNet 4.0
      • NatNet: Class/Function Reference
      • NatNet: Creating a Managed (C sharp) Client Application
      • NatNet: Creating a Native (C++) Client Application
      • NatNet: Data Types
      • NatNet: Matlab Wrapper
      • NatNet: Migration to NatNet 3.0 libraries
      • NatNet: RebroadcastMotiveData Sample
      • NatNet: Remote Requests/Commands
      • NatNet: Sample Projects
      • NatNet: Unicast Data Subscription Commands
      • Latency Measurements
    • Motive API
      • Motive API: Quick Start Guide
      • Motive API Overview
      • Motive API: Function Reference
      • Motive API Camera Calibration
    • Camera SDK
      • Camera SDK Classes
        • Class: cCameraGroupFilterSettings
        • Class: cCameraGroupMarkerSizeSettings
        • Class: cCameraGroupPointCloudSettings
        • Class: cCameraModule
        • Class: cRigidBodySettings
        • Class: cRigidBodySolutionTest
        • Class: cTTAPIListener
        • Class: cUID
  • MARKER SETS
    • Full Body
      • Baseline (37)
      • Baseline + Hinged Toe (41)
      • Baseline + Hinged Toe, with Headband (41)
      • Baseline + 13 Additional Markers (50)
      • Biomech (57)
      • Conventional (39)
    • Full Body + Fingers
      • Baseline + Hinged Toe + Fingers (49)
      • Baseline + 11 Additional Markers + Fingers (54)
      • Manus Glove Setup
    • Upper
      • Baseline Upper (25)
      • Baseline Upper Body + Fingers (33)
      • Conventional Upper (27)
    • Lower
      • Baseline Lower (20)
      • Helen Hayes Lower (19)
      • Conventional Lower (16)
    • Hand and Fingers
      • Left and Right Hand (11)
      • Active Finger Marker Set
    • Rizzoli Marker Sets
    • Entertainment Marker Sets
    • Rigid Body Skeleton Marker Set
  • GENERAL TROUBLESHOOTING
    • Troubleshooting
    • Running Motive on High DPI Displays
    • Firewall Settings
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  • Status Messages
  • Messages

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  1. MOTIVE UI PANES

Log Pane

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Last updated 1 year ago

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In Motive, the Status Log pane can be accessed under the or by clicking the icon on the main toolbar.

The Status Log pane logs important events or statuses of the system operation. Actively occurring events are listed under the Current section and all of the events are logged under the History section for the record. The log can be exported into a text file for troubleshooting references.

In general, when there are no errors in the system operation, the Current section of the log will remain free of warning or error messages. Occasionally during system operations, however, the error/warning messages (e.g. Dropped Frame, Discontinuous Frame ID) may pop-up momentarily and disappear afterward. This could occur when Motive is changing its configurations; for example, when switching between Live and Edit modes or when re-configuring the synchronization settings. This is a common behavior, and this does not necessarily indicate system errors as long as the messages do not persist in the Current section. If the error message is continuously persisting under the Current section or have a high number of event counts, it is indicating an issue with the system operation.

Status Messages

Status messages are categorized into three categories: Informational, Warning, and Error. Logged status messages on the history list can be filtered through choosing a specific category under the Display Filter section. Status messages will appear in a chronological order with corresponding timestamps, which indicate the number of seconds past since the software start.

Symbol Convention

Messages

Note: This table is not an exhaustive list of messages in the Log pane.

Symbol
Message
Description

Camera Calibration Updated ( {#} mm/ray mean error)

Continuation calibration feature has updated and improve the camera calibration.

Plugin Device Created: {Name}

The plugin device object for an external device (e.g. force plate and NIDAQ) has been successfully created.

Plugin Device Registered: {Name}

The plugin device has been registered in Motive.

Loaded Plugin: {Directory}

Plugin DLL in the {Directory} has been loaded.

Streaming: Duplicate Frame

Notifying that a duplicate frame has been sent out through the data stream.

Streaming: Discontinuous Frame ID.

Notifying that the streamed frame ID was discontinuous.

Network client connect request received.

A NatNet client application has requested to connect to the server application, Motive.

Network client disconnect request received.

A NatNet client application has has requested to disconnect from the server application, Motive.

Network client validation request received.

A NatNet client application is requesting validation in order to connect to the server application, Motive.

Continuous Calibration: (Status)

  • Sampling: Indicates that the continuous calibration feature is sampling reconstructions for updating the calibration.

  • Solving: Indicates that the continuous calibration feature is solving and updating the calibration.

Continuous calibration updated

Indicates that the calibration have been automatically updated. Updated mean error value will also be reported.

CAM Camera #: Not Receiving Frame Data.

Indicates that the Camera (#) is not receiving frame data. This could be just because the cameras are still waiting to be initialized. If this status persists, it is like due to a hardware problem.

CAM Camera #: Packet Header CRC Fail

Error in the received camera data packet. Data packets from the cameras are invalid.

CAM Synchronization: Invalid Packet Received

Invalid packet was received. Indicates an encounter of networking error on the camera synchronization.

CAM Synchronization: Packet Header CRC Fail

Error in the received synchronization data packet. Indicates an encounter of networking error on the camera synchronization.

CAM Synchronization: Packet Length Fail

Received packet length invalid. Indicates an encounter of networking error on the camera synchronization.

2D: Camera Stalled

Cameras are stalled. Please check the cable connection and make sure appropriate cable type is used. You would also want to make sure the cables have electromagnetic interference shielding. When cables without the shielding are bundled close together, they can interfere with each other and cause the cameras to stall. Please note that flat Ethernet cables often do not have electromagnetic interference shielding.

CAM Camera #: Dropped Frame

The received frame was invalid and it was dropped. Cameras are not working correctly.

CAM Synchronization: Dropped Frame

Data synchronization failed and the frame has been dropped.

: Informational

: Warning

: Error

Evaluating: Indicates that the feature is assessing the calibration quality.

continuous calibration
Error.png
Error.png
View tab
Info.png
Warning.png
StatusLog Export.png
Status messages indicating frame drop in the system.
Status messages indicating detected force plate devices.
The status log panel is filtered to show error messages only.
Warning.png