Installation and Activation

Installation

Host PC Requirements

Required PC specifications may vary depending on the size of the camera system. Generally, you will be required to use the recommended specs with a system with more than 24 cameras.

Recommended	Minimum
OS: Windows 10, 11 (64-bit) CPU: Intel i7 or better, running at 3 GHz or greater RAM: 16GB of memory GPU: GTX 1050 or better with the latest drivers	OS: Windows 10, 11 (64-bit) CPU: Intel i7, 3 GHz RAM: 4GB of memory

Download

To install Motive, you must first download the Motive installer from our website. Follow the Downloads link under the Support page (http://optitrack.com/downloads/), and you will be able to find the newest version of Motive or the previous releases if needed. Both Motive: Body and Motive: Tracker shares same software installer.

Installation Steps

1. Run the Installer

When the download is complete, run the installer to initiate the installation process.

2. Install the USB Driver and Dependencies

If you are installing Motive for the first time, it will prompt you to install the OptiTrack USB Driver. This driver is required for all OptiTrack USB devices including the Hardware Key. You may also need to install other dependencies such as the C++ redistributable and DirectX. After all dependencies have been installed, continue onto installing the Motive.

It is important to install the specific versions required by Motive 2.3.x, even if newer versions are installed.

3. Install Motive

Follow the installation prompts and install Motive in your desired file directory. We recommend installing the software in the default directory, C:\Program File\OptiTrack\Motive.

Installer Wizard for Motive

4. OptiTrack Peripheral Module

At the Custom Setup section of the installation process, you will be asked to choose whether to install the Peripheral Devices along with Motive. If you plan to use force plate, NI-DAQ, or EMG devices along with motion capture systems, then make sure the Peripheral Device is installed. If you are not going to be using these devices, you may skip to the next step.

Peripheral Module NI-DAQ

If you decided to install the Peripheral Device, then you will be prompted to install OptiTrack Peripherals Module along with NI-DAQmx driver at the end of Motive installation. Press Yes to install the plugins and the NI-DAQmx driver. This may take a few minutes to install. This only needs to be done one time.

Peripheral module installation

NI-DAQmx driver installation

5. Finish Installation

After you have completed all steps above Motive will be installed. If you want to use additional plugins, visit the downloads page

Host PC Setup

Firewall / Anti-Virus

• Make sure all anti-virus software on the Host PC is allowing Motive.

• For Ethernet cameras, make sure the windows' firewall is configured to allow the camera network to be recognized. Disabling them entirely is another option.

High-Performance

Windows power saving mode limits CPU usage. In order to best utilize Motive, set this mode to the High Performance mode and remove the limitations. You can configure the High Performance Mode from Control Panel → Hardware and Sound → Power Options as shown in the image below.

Notification to enable the high performance mode.

Enabling the high performance mode. Click image to enlarge.

Graphics Card Settings

This is only for computers with integrated graphics.

For computers with integrated graphics, please make sure Motive is set to run on the dedicated graphics card. If the host computer has integrated graphics on the CPU, the PC may switch to using integrated graphics when the computer goes to sleep mode, and when this happens, the viewport may go unresponsive when it exits out of the sleep mode. If you have integrated graphics on the computer, go to the Graphics Settings on Windows, and browse Motive to set it as high-performance graphics.

Setting preferred graphics processor from Graphics Settings in Windows 10

License Activation

Once you have installed Motive, the next step is to activate the software using the provided license information and a USB Security Key. Motive activation requires a valid Motive 3.0 license, a USB Security Key, and a computer with access to the Internet.

Hardware Key

For Motive 2.x, a USB Hardware Key is required to use the camera system. The Hardware Key stores licensing information and allows you to use a single license to perform different tasks using different computers. Hardware keys are purchased separately. For more information, please see the following page:

• https://optitrack.com/accessories/license-keys/

License Types

There are five different types of Motive licenses: Motive:Body-Unlimited, Motive:Body, Motive:Tracker, Motive:Edit-Unlimited, and Motive:Edit. Each license unlocks different features in the software depending on the use case that the license is intended to facilitate.

• The Motive:Body and Motive:Body-Unlimited licenses are intended for either small (up to 3) or large-scale Skeleton tracking applications.

• The Motive:Tracker license is intended for real-time Rigid Body tracking applications.

• The Motive:Edit and Motive:Edit Unlimited licenses are intended for users modifying data after it has been captured already

For more information on different types of Motive licenses, check the software comparison table on our website or in the table below.

License	Motive Edit	Motive Edit Unlimited	Motive Tracker	Motive Body	Motive Body Unlimited
Live Rigid Bodies	0	0	Unlimited	Unlimited	Unlimited
Live Skeletons	0	0	0	Up to 3	Unlimited
Edit Rigid Bodies	Unlimited	Unlimited	Unlimited	Unlimited	Unlimited
Edit Skeletons	Up to 3	Unlimited	0	Up to 3	Unlimited

Activation Steps

Step 1. Launch Motive

First, launch Motive.

Step 2. Activate

The Motive splash screen will pop up and it will indicate that the license is not found. Click and open the license tool and fill out the following fields using provided license information. You will need the License Serial Number and License Hash from your order invoice and the Hardware Key Serial Number indicated on the USB security key or the hardware key. Once you have entered all the information, click Activate. If you have already activated the license before on another machine, make sure the same name is entered when activating.

Motive Splash Screen

Motive's License Tool

Online Activation Tool

The Motive License can also be activated from online using the Online License Activation tool. When you use the online License Activation Tool, you will receive the license file via email. In this case, you will have to place the file in the license folder. Once the license file is placed, insert the corresponding USB Hardware Key to use Motive.

Step 3. License File

If Motive is activated properly, license files will be placed in the license folder. This folder can be accessed from the splash screen or by navigating to Start Menu → All Programs → OptiTrack → Motive → OptiTrack License Folder.

License Folder: C:\ProgramData\OptiTrack\License

Step 4. Hardware Key

If not already done, insert the corresponding Hardware Key that was used to activate the license. The matching security key must be connected to the computer in order to use Motive.

Notes on Connecting the Hardware Key

• Connect the Hardware Key to a USB port where the bus does not have a lot of traffic. This is important especially if you have other peripheral devices that connect to the computer via USB ports. If there is too much data flowing through the USB bus used by the Hardware Key, Motive might not be able to connect the cameras.

• Make sure USB Hardware Key is plugged in all the way.

About Motive

You can also check the status of the activated license from the About Motive pop-up. This can be accessed in the splash screen when it fails to detect a valid license, or it can be accessed from the Help``→``About Motive menu in Motive.

License Data:

In this panel, you can also export license data into a TXT file by clicking on the License Data.... If you are having any issues with activating Motive, please export and attach the following file in the email.

Motive when a license and Hardware Key are recognized.

Using Activated Software on a Different Computer

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OptiTrack software can be used on a new computer by reactivating the license, using the same license information. When reactivating, make sure to enter the same name information as before. After the license has been reactivated, the corresponding USB Hardware Key needs to be inserted into the PC in order to verify and run the software.

Another method of using the license is by copying the license file from the old computer to the new computer. The license file can be found in the OptiTrack License folder which can be accessed through the Motive Splash Screen or top Help menu in Motive.

More Questions?

General Questions

For more information on licensing of Motive, refer to the Licensing FAQs from the OptiTrack website:

• http://optitrack.com/support/faq/licensing.html

For more questions, contact our Support:

• http://optitrack.com/support/

• When contacting support, please attach the license data (TXT) file exported from the About Motive panel as a reference.

Troubleshooting: Licensing

Q : License Not Found

A: Use the license check tool to check the valid date of the license. Make sure the license can be used for the version of Motive you are trying to activate. Any licenses that were expired prior to the release date cannot be used to activate newer versions of Motive.

• First of all, if you haven't already done so, make sure you have activated the software license. If you have successfully activated the license, there should be a license file (DAT) placed under the license folder directory C:\ProgramData\OptiTrack\License

• Then, check to make sure the matching USB Hardware Key is plugged into the computer. You may want to open up the About Motive pop-up and check whether if all of the license files and the Hardware key is being recognized by Motive.

• If Motive still doesn't open up even with the license file and the Hardware Key set up properly, try deleting the existing license file and reactivating using the license information and the serial number on the Hardware Key.

Q : Cameras do not appear on Motive

A:Make sure Hardware Key is connected to the computer and try restarting Motive.

• If the Hardware Key is already connected, try connecting onto a different USB port, which doesn't have much data traffic on the USB bus.

• If it's first time using the camera system with the key, make sure the computer has access to the Internet for the camera to go through the initial registration with the security key.

Q : USB Hardware Key is not detected

A: Make sure the USB Hardware Key is properly plugged in. You may also want to try using a different USB port.

• Make sure there is no USB Hardware key plugged along with the USB Security Key. Only one key must be connected in order for Motive to recognize.

• Check if there are a lot of USB devices on the USB bus that may be transferring a lot of data, use a USB port on a bus that doesn't have a lot of devices connected.