In Motive, the Status Log pane can be accessed under the View tab or by clicking the icon on the main toolbar.
The Status Log pane logs important events or statuses of the system operation. Actively occurring events are listed under the Current section and all of the events are logged under the History section for the record. The log can be exported into a text file for troubleshooting references.
In general, when there are no errors in the system operation, the Current section of the log will remain free of warning or error messages. Occasionally during system operations, however, the error/warning messages (e.g. Dropped Frame, Discontinuous Frame ID) may pop-up momentarily and disappear afterward. This could occur when Motive is changing its configurations; for example, when switching between Live and Edit modes or when re-configuring the synchronization settings. This is a common behavior, and this does not necessarily indicate system errors as long as the messages do not persist in the Current section. If the error message is continuously persisting under the Current section or have a high number of event counts, it is indicating an issue with the system operation.
Status messages are categorized into three categories: Informational, Warning, and Error. Logged status messages on the history list can be filtered through choosing a specific category under the Display Filter section. Status messages will appear in a chronological order with corresponding timestamps, which indicate the number of seconds past since the software start.
Symbol Convention
Note: This table is not an exhaustive list of messages in the Log pane.
| Symbol | Message | Description |
|---|---|---|
Camera Calibration Updated ( {#} mm/ray mean error)
Continuation calibration feature has updated and improve the camera calibration.
Plugin Device Created: {Name}
The plugin device object for an external device (e.g. force plate and NIDAQ) has been successfully created.
Plugin Device Registered: {Name}
The plugin device has been registered in Motive.
Loaded Plugin: {Directory}
Plugin DLL in the {Directory} has been loaded.
Streaming: Duplicate Frame
Notifying that a duplicate frame has been sent out through the data stream.
Streaming: Discontinuous Frame ID.
Notifying that the streamed frame ID was discontinuous.
Network client connect request received.
A NatNet client application has requested to connect to the server application, Motive.
Network client disconnect request received.
A NatNet client application has has requested to disconnect from the server application, Motive.
Network client validation request received.
A NatNet client application is requesting validation in order to connect to the server application, Motive.
Continuous Calibration: (Status)
Evaluating: Indicates that the continuous calibration feature is assessing the calibration quality.
Sampling: Indicates that the continuous calibration feature is sampling reconstructions for updating the calibration.
Solving: Indicates that the continuous calibration feature is solving and updating the calibration.
Continuous calibration updated
Indicates that the calibration have been automatically updated. Updated mean error value will also be reported.
CAM Camera #: Not Receiving Frame Data.
Indicates that the Camera (#) is not receiving frame data. This could be just because the cameras are still waiting to be initialized. If this status persists, it is like due to a hardware problem.
CAM Camera #: Packet Header CRC Fail
Error in the received camera data packet. Data packets from the cameras are invalid.
CAM Synchronization: Invalid Packet Received
Invalid packet was received. Indicates an encounter of networking error on the camera synchronization.
CAM Synchronization: Packet Header CRC Fail
Error in the received synchronization data packet. Indicates an encounter of networking error on the camera synchronization.
CAM Synchronization: Packet Length Fail
Received packet length invalid. Indicates an encounter of networking error on the camera synchronization.
2D: Camera Stalled
Cameras are stalled. Please check the cable connection and make sure appropriate cable type is used. You would also want to make sure the cables have electromagnetic interference shielding. When cables without the shielding are bundled close together, they can interfere with each other and cause the cameras to stall. Please note that flat Ethernet cables often do not have electromagnetic interference shielding.
CAM Camera #: Dropped Frame
The received frame was invalid and it was dropped. Cameras are not working correctly.
CAM Synchronization: Dropped Frame
Data synchronization failed and the frame has been dropped.
