These settings are applicable to all camera networks, but for most camera setups, are not required. For Prime Color Cameras, however, these are effective tools to help with dropped frames and other similar network issues.
You'll want to turn off your Windows firewalls on your camera network.
Leaving firewalls enabled can cause connection issues and frame drops.
If your machine is running multiple networks, you can leave those firewalls enabled. i.e. The network associated with an Internet connection can remain enabled.
To turn off your Windows firewall please follow the steps below:
Navigate to Control Panel > System and Security > Windows Defender Firewall
Find where the camera network is located in the network groups. Typically your camera network will be labeled 'Unidentified Network' and located under the Guest or public networks.
Once verified as to which network group your camera network is on, select Turn Windows Defender Firewall on or off in the sidebar.
From this window select Turn off Windows Defender Firewall for the network group that your camera network is on. Typically your camera network will be on Guest or Public Networks.
Click OK
After you click OK, the window will revert back to the main firewall page. You can verify that this change has been made if the network group you selected has a red 'x' shield icon next to it.
You can close this window and continue setting up your camera network.
It is recommended to only change Advanced Firewall settings under the guidance of a Support Engineer or your organization's IT department. Some settings can cause breaches in security if not done correctly. Please contact our Support team if you are having connectivity issues.
Please see our Quick Start Guide: Prime Color Camera Setup page for more information regarding Ethernet Settings within Windows.
